ATTENTION CUSTOMERS: 

We have had numerous customers contact us about receiving utility bills this past week that were mailed on March 31, 2023.  Additionally, Borough staff have been hand-delivering utility bills to known customers that have been returned as “undeliverable” by the Post Office.  Our staff will have identification and be in municipal, marked vehicles.

If you are a customer who is impacted by this delay in delivery, please contact our office by phone at 717-762-2101.

BOROUGH OFFICES ARE NOW OPEN FOR IN-PERSON CUSTOMER SERVICE.  

The Borough strives to provide the highest quality service to our residents.  Staff are available for in-person customer service and are available to assist you via phone and email.  Appointments may also be made to meet with individual staff members, as required.  Correspondence to the offices may be sent via mail (P.O. Box 310, Waynesboro, PA 17268) or placed in the drop box located at the front of the municipal building (55 E. Main Street), next to the exit door.  Public meetings are conducted in-person as listed on the “Calendar” section of this website.

WE ALSO ENCOURAGE ONLINE PAYMENTS THROUGH OUR NEW CUSTOMER PORTAL:  https://wba.authoritypay.com.

Please note that the Borough of Waynesboro does not contract with third party services (like DOXO), as these services may delay your payment beyond due dates, leading to late fees and/or service termination. 

The Borough of Waynesboro utilizes Muni-Link (by Link Computer Corporation) software which allows you, our valued customers, to have more control over your utility bills through our online customer portal.  Sign up for E-Billing with your debit or credit card, schedule regular auto-draft payments through your bank, and more! You can access your past billing and payment history too … all from your computer or mobile device.  WHEN YOU RECEIVE YOUR NEXT UTILITY BILL, PLEASE NOTE THE CID NUMBER PROVIDED IN THE UPPER RIGHT CORNER.  THIS UNIQUE ID NUMBER IS NEEDED TO REGISTER FOR ONLINE ACCESS TO YOUR ACCOUNT THROUGH THE CUSTOMER PORTAL.

Please feel free to contact our offices at (717) 762-2101 if you have any questions or concerns.  Thank you for your cooperation and understanding.